Tbilisi International Airport has earned the 2021 Airport Service Quality (ASQ) Award for Best Hygiene Measures by Region (Europe)

Tbilisi International Airport has earned the 2021 Airport Service Quality (ASQ) Award for Best Hygiene Measures by Region (Europe)

TAV's five airports are among the best in the world

 

Izmir Adnan Menderes, Ankara Esenboga, Medina, Tbilisi and Skopje airports received the prestigious Airport Service Quality award in their respective categories.

 Operated by TAV Airports, a member of the Group ADP, Izmir Adnan Menderes and Skopje airports are named "Best Airport" in their own categories of the Airport Service Quality (ASQ) program.

The two airports, along with Ankara Esenboğa, Tbilisi and Medina airports, are awarded in the "Hygiene" category added during the pandemic.

The awards, determined by passenger reviews conducted by ACI World, will be presented to the owners at a ceremony in Krakow on 13-15 September 2022.


TAV Airports Chief Operating Officer Kürşad Koçak, "As TAV, we handled a total of 52 million passengers in 2021 at 15 airports we operate in eight different countries. We strive to provide the best travel experience by closely monitoring the needs and expectations of our passengers in each country where we operate. During the pandemic, we fully implemented all measures for the safety of our staff and passengers. Our passenger traffic started to recover when travel restrictions were lifted in the middle of last year. During this time, we continued our efforts to provide a comfortable travel experience without compromising safety. We are very pleased to receive these awards, which are based directly on passenger reviews."

Director General of ACI World Luis Felipe de Oliveira said, "I congratulate TAV Airports on their success in the Airport Service Quality Awards which represent the highest possible recognition for airport operators around the world and recognize excellence in customer experience. Customers have spoken and recognized the successful efforts of the TAV Airports team in providing a superior customer experience under very trying circumstances during the pandemic."

ACI World’s globally recognized Airport Service Quality (ASQ) program provides ACI member airports with tools and expertise to measure and improve passenger satisfaction, business performance, and airport service quality.

The program conducted 670,000 surveys annually at more than 400 airports in 95 countries prior to the pandemic.

 

About TAV Airports

TAV Airports provides integrated services in all areas of airport operations, with a global footprint at 87 airports in 27 countries. A member of Groupe ADP, TAV Airports is part of the leading airport management platform globally. Through its subsidiaries, TAV is active in airport service businesses, including duty-free, food and beverage, ground handling, IT, private security and commercial area management. The company is quoted on Istanbul Stock Exchange.

Covid19: Travel Safe

International arrival passengers will have their body temperatures checked and in case of suspicion, passengers will be directed to the health units.

All arrival areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

Baggage conveyor systems are disinfected frequently.

All waiting areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

Boarding will begin from the back of the aircraft and proceed to front row seats. Please wait for your turn.

Boarding pass and ID checks are configured to minimize contact with others.

Passengers without masks won’t be allowed to board the airplane.

The prayer areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

The duty-free at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at duty-free shops.

Duty-free areas and storage areas are frequently disinfected.

We recommend using contactless payment options.

The F&B points at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at F&B points.

F&B areas, kitchens and storage areas are frequently disinfected.

We recommend using contactless payment options.

The lounges at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

During this phase, some facilities at our airport may be closed to service. For detailed information: www.primeclass.com.tr

We recommend that you arrive at the airport at least 2 hours before your flight for domestic flights, and 3 hours for international flights.
Until further notice, only passengers and airport staff will be allowed inside the terminal. Please wait in the carpark to welcome guests.

We have implemented signage for you to keep your physical distance with others during security control. Please adhere to directions.

X-ray machines and trays are disinfected frequently.

Your body temperature will be checked with thermal cameras upon entering the terminal. Anyone with a body temperature above 37.0 C will be directed to the health authorities. We kindly remind you to put on your mask before entering the terminal building.

No, you can still check-in to your flight when you arrive at the terminal. On the other hand, for a faster and safer experience, we recommend to complete your online check-in before arriving at the terminal, whenever possible.

To protect yourself and others, you are required to wear a mask at all times during your journey in the airport. Passengers without a mask will not be allowed inside the terminal and will not be able to board the plane. Irregularity to comply with this rule may result in penalties.

We kindly remind you to wear a mask during your trip to and from the airport with public transportation.

The precautions taken at our airport can be grouped under three main areas.

Firstly, we have mapped the movement of passengers and staff inside the airport and configured a flow that would enable everyone to keep safe physical distance with other in every step of the way. Secondly, we have increased the frequency of disinfection and hygiene works. Thirdly, we have made arrangements to minimize contact between passengers and airport staff.

Aviation is a highly regulated industry due to the global character of the business. In Turkey, the precautions to be taken at airports against COVID-19 are defined in the “Airports Pandemic Precautions and Certification Circular”, issued by the Directorate General of Civil Aviation (SHGM). We have implemented these precautions fully at our airport.