Check-in

Check-in

Before any flight, check with your airline and embassies or consulates to ensure that there are no specific measures in place in the country of destination. If you need to cancel, change or postpone a trip, contact your airline or tour operator directly.

Check-in desk
Just as you can check in using one of our online facilities, you can also experience a trouble-free and speedy check-in at one of our airport check-in desks using the following steps:

  • Please ask at the information desk (located in the middle of Departure Hall) if you need any guidance. There are also several information displays throughout the Departures Hall that provide flight information and check-in row numbers.
  • Go to your company check-in desk at the airport. Here you will meet our Ground Services staff.
  • Check-in usually opens three hours before your flight’s departure time and closes 60 minutes before your flight takes off.
  • For Domestic Flight Check-in usually opens 75 min before your flight’s departure time and closes 20 minutes before your flight takes off.
  • Web check-in passenger can use Drop off counter facility.
  • During the Pandemic Period, it is mandatory to apply check-in desk and make airport check-in for all kinds of passengers (mobile, online)
  • Please make sure you’re carrying all the required travel documents with you. These include your ticket, passport, exit permit, and destination visas.
  • Show all your travel documents such as ID and passport to our Passenger Service desk staff along with any other documents relating to special circumstances, for example, doctor’s notes. Passengers who have bought discount tickets must at this point show the documentation that qualifies them for the discount to our staff. 
  • If there are no issues with your documents, our staff will check your baggage and take it from you. If you have exceeded your baggage allowance, extra baggage procedures will be applied. 
  • Once your baggage has been processed, our staff will give you your boarding pass and direct you to your boarding gate.
  • Some additional fees may be charged. You can check the relevant airline site for airline applications and additional fees. 
  • Special assistance travelers should give their airline as much advance notice as possible regarding any specific requirements or needs.
  • Expectant mothers who are more than 28 weeks pregnant should carry a medical certificate confirming that they’re fit for air travel.
  • Parents or guardians of unaccompanied minors should give the airline as much advance notice as possible, and make sure they’re carrying all the required documentation.
  • Special assistance travelers and unaccompanied minors receive priority processing when check-in at Tbilisi International Airport. 
  • If you’re travelling with animals, please take the animal(s) with you to your check-in counter. Please make sure you’re carrying all the required documentation and have arranged everything with your airline in advance.
  • If you’re late for check-in, please approach your airline’s office in the departure hall for assistance.


Special assistance 

  • Please inform your airline in advance if you require personal assistance.
  • Please arrange with your airline if you need oxygen, stretchers, or other medical assistance a minimum of 72 hours early before departure time.
  • Don’t forget to carry all the necessary documentation. Please consult your airline as early as possible before you start travelling.
  • To ensure the best service quality and cut your wait to a minimum, you must notify your requirements to the airline or your travel agent from the time of booking and at least 48h before your flight.
  • Whether you travel by car, by taxi, or by public transport, once you reach the airport customer assistance terminals are allowing you to notify us of your arrival. You may also go to the information desk or check-in counters of your airline in the terminals to obtain our assistance. Once notified, our reception and accompanying service will come and collect you from where you placed the call. we recommend parking in the car parks closest to the terminals
  • Call the number written on the information panel located at the departure terminal entrance and an escort will soon come to collect you.
  • Once you have called, the escort in charge of receiving you will join you to escort you through the terminal and up to the aircraft.
  • Tbilisi International Airport offers barrier-free access and dedicated facilities to make travelling more comfortable for passengers who require special assistance.
  • To ensure their wellbeing, special assistance travelers are usually boarded first and off-boarded last from their aircraft.
  • The airport can arrange a personal helper to accompany you at all times and assist with check-in, passport control, security checks, baggage claim, and Customs.
  • Complimentary wheelchairs are available throughout our passenger terminal; please ask at the nearest information desk. If you require assistance with moving around in a wheelchair, please inform your airline in advance so that a personal helper can be arranged.
  • Washrooms adapted for passengers with reduced mobility are available at many points across our passenger terminal. Just follow the signs, ask at an information desk or use our airport map to find one nearest you.

Covid19: Travel Safe

International arrival passengers will have their body temperatures checked and in case of suspicion, passengers will be directed to the health units.

All arrival areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

Baggage conveyor systems are disinfected frequently.

All waiting areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

Boarding will begin from the back of the aircraft and proceed to front row seats. Please wait for your turn.

Boarding pass and ID checks are configured to minimize contact with others.

Passengers without masks won’t be allowed to board the airplane.

The prayer areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

The duty-free at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at duty-free shops.

Duty-free areas and storage areas are frequently disinfected.

We recommend using contactless payment options.

The F&B points at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at F&B points.

F&B areas, kitchens and storage areas are frequently disinfected.

We recommend using contactless payment options.

The lounges at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

During this phase, some facilities at our airport may be closed to service. For detailed information: www.primeclass.com.tr

We recommend that you arrive at the airport at least 2 hours before your flight for domestic flights, and 3 hours for international flights.
Until further notice, only passengers and airport staff will be allowed inside the terminal. Please wait in the carpark to welcome guests.

We have implemented signage for you to keep your physical distance with others during security control. Please adhere to directions.

X-ray machines and trays are disinfected frequently.

Your body temperature will be checked with thermal cameras upon entering the terminal. Anyone with a body temperature above 37.0 C will be directed to the health authorities. We kindly remind you to put on your mask before entering the terminal building.

No, you can still check-in to your flight when you arrive at the terminal. On the other hand, for a faster and safer experience, we recommend to complete your online check-in before arriving at the terminal, whenever possible.

To protect yourself and others, you are required to wear a mask at all times during your journey in the airport. Passengers without a mask will not be allowed inside the terminal and will not be able to board the plane. Irregularity to comply with this rule may result in penalties.

We kindly remind you to wear a mask during your trip to and from the airport with public transportation.

The precautions taken at our airport can be grouped under three main areas.

Firstly, we have mapped the movement of passengers and staff inside the airport and configured a flow that would enable everyone to keep safe physical distance with other in every step of the way. Secondly, we have increased the frequency of disinfection and hygiene works. Thirdly, we have made arrangements to minimize contact between passengers and airport staff.

Aviation is a highly regulated industry due to the global character of the business. In Turkey, the precautions to be taken at airports against COVID-19 are defined in the “Airports Pandemic Precautions and Certification Circular”, issued by the Directorate General of Civil Aviation (SHGM). We have implemented these precautions fully at our airport.

Frequently Asked Questions

The Lost & found Office is located right next to the baggage claim area in the Arrivals hall.
For detailed information please click: www.mof.ge
Smoking is allowed only at designated smoking areas at the airport
Each airline has different procedures for domestic animals. You must inquire about this with your airline company. Most airlines do not accept birds and rodents into the cabin. These types of animals may travel in the cargo section of the aircraft. There is a restriction on the number of domestic animals accepted into the cabin.
We recommend passengers to be at the airport 120 minutes (2 hours) prior to their flight.
For detailed information please click
It is located in the middle of the Arrivasl & Departures Hall of the terminal, where qualified doctors are ready to provide medical assistance 24 hours a day.
Phone: +955 32 310 345 / +995 32 310 467
Information regarding customs procedures can be found at: www.rs.ge