Quality Policy

The Top Management of TAV URBAN Georgia LLC, Tbilisi International Airport, recognizes that the disciplines of Quality Management Systems, which is certified compliant with the requirements of ISO 9001:2015, are an integral part of its management function. The Organization views these as a primary responsibility and to be the key to good business in adopting appropriate Quality Standards.

We will provide an internal environment in which our people can become fully involved in achieving the organization’s quality objectives.

It is the policy of TAV URBAN Georgia LLC to meet and exceed Customer expectations. We depend on our customers and are committed to supplying them with high quality services that conform to their requirements. Our aim is always to meet or exceed our customers’ expectations.

We know and believe that the Customer comes first, and support them through employee empowerment and continuous improvement.

Top management is committed to:

• Satisfying applicable requirements by ensuring that customer and applicable statutory and regulatory requirements are determined, understood and consistently met.

• Continual improvement of the QMS by ensuring the risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed and the focus on enhancing customer satisfaction is maintained.

Our Quality Management System ensures consistency in all phases of our operation and in the Quality of our service. Top Management continues to support and provide direction to exceed this goal. Top Management has defined following matters as Quality Policy:

• Seek measurable improvement in our service and processes;

• Work closely with our Customers to establish the highest Quality standards;

• Keeping customer satisfaction on the highest level;

• Up-to-date and aim at continuous increase on service efficiency;

• Train our staff in the needs and responsibilities of Quality management;

• Develop open communication channels with our customers on the applications of improving service quality and customer satisfaction.